Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organization its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognized that, in order to keep up with the ever-changing conditions and direction of an organization, all business activities need to incorporate quality principles that function effectively as a system.

Vikrant Prasad, Presently, working as Production Supervisor & Quality Control with PUMA Sports India Pvt. Ltd. after B.Com. (Pass) Degree from Delhi University successfully, he joinned export house at various garment manufacturing units. He has 15 years of work experience in Garment Manufacturing Technology. Look after the projects, such as how to make pattern, checking of pattern , cutting and stitching of garment. In Puma Company, he is taking care of Quality and Production of Merchandise ( Apparels & Accessories ). Handling five factories across North Region (Local Delhi, Dehradun, Jalandhar & Meerut ). Give assistance to factory about the merchandise & download the requirement of buyer to respective factory. He has attended various seminars, symposia and conferences for the interactions and sharing knowledge of marketing and innovative ideas.